Refund policy

Your order may be cancelled or exchanged if you provide us notice no less than three business days (72 business hours) before show installation. All requests for changes must be sent by email to brad@factor110.com. Requests are not considered received until acknowledged by return email. Changes less than three business days (72 business hours) before show installation are not accepted or refunded. If you feel the item delivered to your booth is not a good representative of the online photo or description, we will make reasonable accommodations to replace or refund that item.